But your computer might need updates or there might be a problem with your account settings. If you can send and receive mail on the website, then your mail server is fine. If email isn’t working on the website, call your technical support for your email service provider for help. If you can log onto your email from a website-for example, -check to see whether you can receive and send email that way. If your Internet connection is working, there might be a problem with the mail server. What follows are just a few examples of some of the possible reasons. There can be different reasons why you're disconnected from Outlook. Or contact the person who manages the Exchange server for your organization. Follow the steps in Turn on Cached Exchange Mode to change that setting. If you don’t see the Work Offline button and your email account is a Microsoft Exchange Server account, Cached Exchange Mode might be turned off. But if the background is clear, you are connected. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.If the background of the Work Offline button is shaded (as shown in the image above), you're not connected. If an Answer is helpful, please click 'Accept Answer' and upvote it. If I misunderstand your issue or there is any update, please feel free to let me know. Please try to recreate your email account and using a complete new datafile to see if this issue could be resolved.

If everything can work fine in Online mode, I'm afraid that the key of your issue might indeed be related to the existed datafile. So, to confirm if the issue is related to your existed datafile, it is suggested to change to Online mode(File > Account Settings > Account Settings > Double click your email account > uncheck Use Cache Exchange Mode > restart your Outlook) and see if you can see all the emails in the mailbox normally. Hi this issue only happen in this specific Outlook client? To confirm if your issue is related to this specific Outlook client, it is suggested for you to do the same tests on other Outlook clients and see if the issue has any difference.Īs I know, when using Exchange email account with online mode in Outlook client, Outlook will directly access emails from your mail server without caching to local data files.

Why cached exchange mode outlook 2016