If compacting your file doesn’t help, try using a backup of the tree you have made and see if that solves the problem. For detailed steps on how to compact files, click here. It’s a good idea to compact files from time to time as a general measure to prevent the emergence of crashes. Family Tree Maker's Compact File tool will re-index your file, remove unnecessary data, and optimize your tree's performance. If you have identified the original tree file as the cause, the first thing to do is to try and fix it by compacting the file. If no crashes occur, you can be pretty sure that a problem with the original tree file is the reason for the trouble you are having. To do this, create a new “test” tree with just four or five individuals and then try to reproduce the actions that have led to a crash. If you have experienced crashes while working with a particular tree, check whether the problem lies in the tree file itself. This article discusses the following issues:

If Windows is up to date and you have the latest version of Family Tree Maker, the problem might be related either to the tree file or to the program itself. So the first step is to try to determine which it is. In most cases updating to the latest version - Family Tree Maker 2014.1 - will help, since the primary focus of the new version was to fix most of the main causes of crashes.īefore you start troubleshooting problems with Family Tree Maker, make sure your version of Windows is up to date: click here. What can I do if Family Tree Maker continually crashes?

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